Last updated: 30/08/2025
At Noa and Solene Studio, we value your business and want you to be satisfied with your purchase. This Refunds & Returns Policy outlines your rights under the Australian Consumer Law (ACL) and our business practices for both digital products and services.
1. Digital Products (e-books, templates, courses, downloads)
- Due to the intangible and instant-access nature of digital products, we generally do not offer refunds for change of mind, accidental purchase, or if you simply no longer require the product.
- If you experience issues accessing or using a digital product, please contact us immediately and we will work with you to resolve the problem.
- Refunds or replacements may be offered if the digital product is faulty, corrupted, or not as described under the ACL.
2. Services (consulting, design, strategy, custom work)
- We do not provide refunds for services once work has commenced.
- If you wish to cancel a service before work begins, please notify us in writing. Any deposits or retainers may be non-refundable depending on the service agreement.
- If a service is not delivered as agreed or contains significant issues, you may be entitled to a remedy under the ACL (such as a partial refund, correction, or resupply).
3. Events, Workshops & Courses
- Tickets or enrolments may be non-refundable but can sometimes be transferred to another participant (at our discretion).
- If we cancel or reschedule an event, you will be offered a full refund or transfer to a new date.
4. Consumer Guarantees under Australian Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, repair, or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If a failure with the goods or service does not amount to a major failure, you are entitled to have the issue rectified within a reasonable time.
5. How to Request a Refund or Return
To lodge a request, please contact us at:
Noa and Solene Studio
Email: accounts@noaandsolene.com.au
Mobile: 0472 602 128
Location: Baldivis, WA, Australia
ABN: 41 376 707 325
Please include:
- Your name and contact details
- Date of purchase and order number (if applicable)
- Details of the product or service
- Reason for your request
We will respond within a reasonable timeframe and advise of the next steps.